The new class of very attentive and informed customers expect to be served anytime with a seamless experience when they interact with an organization over social media, mobile, in-store, website or even while making an online purchase. An effective CRM enable organizations to stand out in this competitive market by unifying and automating business processes that nurture customer satisfaction and loyalty in fields such as sales, marketing, and customer service.
With our extensive CRM capabilities, Perfomatix empower clients to deliver outstanding results across various crucial areas of business such as sales management, marketing management, customer support strategy etc. We offer state-of-the-art solutions covering cloud, mobile, social media, master data management and real-time analytics. Our CRM solutions combine business consulting and technologies that enable clients to identify and manage customer segments, nurture customer-satisfying behaviour, implement customer-centric strategies and so on. Perfomatix is continually committed to deliver sophisticated and extensive CRM services from advisory and strategy consulting to IT landscape and process optimization along with the implementation and support.
Benefits of Perfomatix CRM Offerings:
With our extensive CRM offerings, we help clients meet:
- Business Objectives including Customer Satisfaction, Clients acquisition, Nurturing customers’ long term value, Optimize and monitor overall cost for marketing, sales, and customer services etc.
- IT Objectives including IT investments optimization, discrepancies and issues with implementation and maintenance etc.
- Overall Business Process Improvement through re-designing the business processes by identifying and analysing the gaps and transition to more optimized processes.
- Industry-specific best practices for competitive advantage
Perfomatix CRM consulting value proportions:
- Technology enabled Business Transformation
- Enhanced Profitability and Revenue Growth
- Capabilities based Business Assessment
- Improved Performance in marketing, sales, customer service etc
- Encompassed & Inclusive strategies
- Innovative solutions for Marketing, Customer Analytics, Insight etc
- Digital Transformation
- Mobile Enablement
Perfomatix CRM Capabilities:
- CRM Implementation
- Integration & Data Migration
- CRM Mobile Solutions
- CRM Cloud Solutions
- CRM Social Solutions
- Customization and configuration
Perfomatix CRM Offerings:
|Formulating CRM Strategy & roadmap
||Enterprise application implementation [Siebel, UCM, OBIEE]
|Business process standardization
||Enterprise integration and SOA
|Mobility & social CRM strategy roadmap
||Master Data Management (MDM) / Customer data integration
Perfomatix CRM practices that are backed by extensively experienced professionals with deep domain expertise enable us with the high-end capabilities in implementing the solutions of leading CRM solution providers. We are proficient with product implementation using:
- Oracle Siebel CRM
- Oracle CRM
- SAP CRM
- Microsoft Dynamics